OUR DELIVERY PROMISE
We offer free shipping on TOM Organic orders over $49. All orders of lesser value will attract a shipping fee of $10.
Shipping related FAQs
All orders are processed and dispatched within 24 hours of being placed, though there may be some delays during sale periods. We’re working closely with our delivery partners to ensure prompt and speedy delivery. However, there may be a delay of 5 working days and up to 2 weeks, especially around busy delivery periods. Whilst most orders should arrive earlier than this, we want to be upfront about what to expect. Thank you for your patience and understanding.
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Our delivery time guidelines are based on business days, which includes Monday – Friday and excludes Victorian public holidays. If you believe your order is outside the specified time range of delivery, please check your order confirmation email to confirm your delivery address was correct. 1. If your delivery address is a business address, please check the mail room or reception. 1. If your delivery address is a home address: please note that all orders are delivered with ‘Authority to leave’ as the default option. The delivery driver may have left your order in a safe space around your property (such as the meter box, carport etc); if unable to access your property safely or unable to locate a safe space to leave your parcel unattended, you would have received a delivery card from the delivery driver with further instructions. You can also find the tracking link on your email or text message from Australia Post for more information or help with your order.
Your unique order tracking link can be found in a few different spots: 1. When you log into your account on the TOM Co website (you will see the link once your order has been processed), 1. Your shipment notification email from Australia Post, or 1. Your text message from Australia Post. The tracking link will take you through to the tracking page where you can keep an eye on the progress of your order. For any questions, please contact Australia Post directly or call 137 678.