Please follow this link to read more about our returns policy.

We currently ship within Australia only. Until we can organise a secure and cost effective courier/freight option, we won’t be processing overseas orders.

Having problems managing your subscription? Provide your email here to receive a link to access your account.

Yes, your subscription will renew on the anniversary of the original date from placing your first order (note: every 1,2,3 months for TOM). You can adjust, pause or cancel your subscription at any time.

For example, if your monthly subscription purchase was initially 20th June, your next charge date is set for 20th July.

An email reminder is sent out to you 3 days before your next shipment, so be sure to add us to your contacts so we don’t go into the spam/junk inbox.

Log into your subscription and manage this through the account section of our website. Here, you can change the next charge date and adjust your subscription items. If you want to cancel your order before it is charged, we suggest to log into your account and cancel your subscription at least 24 hours before your billing date.

You will receive an email 3 days before your card is charged and your order is dispatched. If you need to make any changes to your subscription, please log into your account and make the changes you need at the latest 24 hours before your subscription charge date.

NOTE: Any changes or cancellations once the card has been charged will only apply from the next order cycle.

When starting a TOM Organic Period Box subscription be sure to enter your correct shipping and billing information and activate your account so that you can access your account to edit or check the status of your order at any time. Once you’ve placed your subscription order, you will receive an email from us confirming your order and also an email to activate your account.

Once you’re in your account, you can update, pause or cancel your subscription. Please know that any changes need to be done at least a day before your next billing date.

If you have an existing subscription and have issues logging in or haven’t received your confirmation link within 24 hours of your order, please reach out to hello@tomorganic.com.au and we can send you a new link to activate your account.

Each order has a specific tracking number that you will be emailed after your order ships (generally within 3 days of your payment being processed). You will also receive a separate email from Australia Post with tracking details that you can view via the link send within the email and using your unique Australia Post tracking ID. If you no longer have access to that email, you can request your tracking information by emailing us via hello@tomorganic.com.au

You can choose from our TOM Organic bundles that are delivered to your door every 3 months or, build your own that you can select to receive every 1, 2 or 3 months. We’re fully flexible to suit your body and your flow.

We offer free shipping for purchases over $49, so if your subscription cart is under this threshold, you will incur a $10 postage fee with each order fulfilled.

We’ve created bundlesbased on what we know is popular and you can select the best one for you and your flow. If you find these bundles are not suitable for your flow, you can always build your own.

The full TOM Organic range of biodegradable period products; applicator tampons, bulk 32 pack tampons, 16 pack tampons, liners and pads (please note this excludes our maternity pads).

If you choose to have a subscription total under $49, please note that this will incur a $10 postage fee.

Yes, all of our products have been independently tested and are 100% biodegradable. Some elements of our packaging are not biodegradable, though.

Please ensure you are always disposing of your sanitary items hygienically in sanitary bins or your own waste bin at home.

Your health and the integrity of our products is our number one priority. In some of our products, we use tamper-proof, sealed plastic packaging to ensure the integrity of the product. However, we're constantly innovating and looking for ways to reduce our environmental impact, including new ways to use different packaging materials.

Unfortunately, in Australia soft plastic recycling is temporarily unavailable, but we hope it will be back soon. You can find out the latest at the Australasian Recycling Label website. In NZ, you can recycle soft plastics through the Soft Plastic Recycling Scheme. Find your nearest drop-off point.

Due to our climate challenges, it’s not possible to source certified organic cotton in Australia.

We only source our cotton from certified organic farms with the highest standards. All cotton farms we work with have been through strict auditing processes.

No. All of our products are vegan.

All of our tampons and most of our pads are made right here in Australia. Our maternity and overnight pads are made to the highest standards in Europe.

We occasionally offer samples at events and online. If you’d like to stay in the loop on upcoming future events or sampling drives, please sign-up to our database so we can keep you in the loop!

All TOM Organic tampons meet relevant standards required by the TGA.

Our products do not have a specific expiry date, but we recommend using them within 3 years. Ensure the products you use are still in their original packaging and that there is no damaging to the protective packaging.

You can shop our maternity pads online, and also find them nationally in Chemist Warehouse, Amazon and via our online store.

To select your tampon size, it is best to be in tune with your period flow and think about whether it is light, medium or heavy. This can change from the beginning to the end of your cycle.

If you’re unsure, it’s best to start with the lowest absorbency for your flow. If the tampon is full and starts to leak in less than 4 hours, best to go up to a larger size.

Please get in touch with us at hello@tomorganic.com.au so we can help you further

All cotton used to produce our pads is certified organic, but there are other elements to the products that are not organic. The plant-based core is not certified organic and is important for optimal performance and absorbency.

First, rinse your cup thoroughly with a fragrance-free, oil-free mild soap under running water paying special attention to cleaning out the small holes around the rim. Then, sterilise your here in the microwave (1000W) for 60 seconds using our TOM Organic steriliser. Or, by placing the cup in boiling water on the stove for 4-5 minutes (don’t let it touch the bottom). For more detailed instructions, please read the information booklet supplied with your cup.

Our microwave period cup sterilisers have been independently tested to ensure they meet health and safety standards and kill 99.9% of bacteria commonly found on a menstrual cup.

You can use any fragrance-free, oil-free mild soap.

It’s really important that silicone is stored in a breathable environment, so we suggest you store your menstrual cup in the cotton bag provided in between cycles. The steriliser case should only be used for sterilising and for carrying your cup for less than 12 hours.

Menstrual cups work by creating suction below your cervix and collecting period blood, instead of absorbing it, unlike what a tampon or pad does.

No, it is not recommended to have sex with a cup in. A menstrual cup is not a contraceptive device and will not protect against pregnancy or STIs. If you are looking to explore having sex whilst on your period read our guide to period sex.

Yes, you can do almost anything with your cup inserted, like you would a tampon as long as you have a secure seal.

The length of your cervix can change over the course of your cycle, if you find on some days that the cup is sitting “low” or popping out, a pad or tampon may be a better fit for the days that your cervix is sitting lower.

If you are regularly washing your cup between each use, staining should be limited. We do not advise bleaching or cleaning your cup with anything other than warm soapy water as harsh chemicals can both deteriorate the silicon and be harmful to your body. If your cup is stained, it’s just part of your period and something we think you should own and be proud of!

Height including stem

Size 1 – 6.4cm

Size 2 – 7cm

Height excluding stem

Size 1 – 4.4cm

Size 2 – 5cm

Find more help on finding the right fit for you, your body and your flow here

Get comfortable, take a deep breath, go for a walk and try again in 10-30 minutes. Then try again, squeezing down on the sides of your cup. The more relaxed you are the easier the cup will be for removal so please remain calm and relax your body to generate the removal of the cup.

If you are unable to do so we would be happy to support you over the phone (during Melbourne office hours on +61 3 8595 4390), however, we also encourage you to visit your local GP or hospital department for support in removal.

It really depends on how you use them with your cycle. If you use them exclusively, we would suggest 5-7 pairs of period underwear in a cycle. If you use them with other TOM products as back-up around 2-3 pairs.

We have created our range in alignment with Australian standard sizing. Please refer to the table that shows which size number matches each size.

2XS = 6

XS = 8

S = 10

M = 12

L = 14

XL = 16

2XL = 18

3XL = 20

Based on feedback, we recommend sizing up to avoid the leg holes of the briefs feeling too tight

If you measure between two sizes (e.g. your hips measure a size M (12) and your waist measures a size L (14)), we recommend purchasing the larger size.

To find the best fit read through our full measurement guide.

Our period underwear has been designed with a unique 4 layer system that uses the natural properties of fabrics to wick away moisture, absorb and be stain & leakproof. We use breathable organic cotton to keep you feeling clean and dry – and our moisture-wicking core absorbs up to 3 tampons worth of blood.

If you take good care of your period underwear, during and after you use them, by washing them in a cold wash and line drying them. They should last for up to 40 washes.

Rinse your organic cotton period underwear in cold water as soon as you can after removal and rinse until the water starts to run clear.

Wash in a washbag (this is not essential, but will help your underwear last longer).

Wash on a cold cycle – max up to 30 degrees.

Line Dry only – we recommend drying in the sun if you can, sunlight has natural anti-microbial properties that are good for your undies.

Hold the Softener – fabric softener is your period undies worst enemy – it leaves a “water-proof” film on textiles that can counteract the naturally absorbing properties of your period undies.

You sure can, pop them in with your regular wash – in a washbag if you have one (or just straight into the machine if you don’t), no need to do a special wash just for your period undies.

Yes they are – we only use vegan materials in all of our products.

Don’t worry – we’ve all done it once, if you’ve accidentally thrown them in the dryer them once or twice you’ll be fine to keep using them. If you’re tempted in winter or you desperately need a clean pair we really don’t recommend using a clothes dryer for your period briefs – the heat will deteriorate the waterproof layer and may cause the underwear to start leaking or deform.

Yes! You can pick a mix of sizes from our Period Briefs 2XS – 3XL (AU6-20) and between size 1 & size 2 in our Cup.