Managing Your Subscription & Account

Getting the most out of your subscription

We’ve updated our account page to give you more flexibility in your subscription and to give you the option to manage your subscription whenever and wherever you want. Here’s our step-by-step guide to updating your account to pause, cancel or change your TOM Co subscription.

Updating the size or products in your Subscription

Login & Click Manage next to the product you want to change

Click manage next to the product that you no longer need.

Click cancel this product

On the left-hand side (on desktop) or at the very bottom of your page, past the ‘toss these in’ section (mobile) click cancel this product.

At the top of your accounts page, click ‘add a product’.

Select the Nappy Tab and click customise

Select the nappy tab and under the new size that you need, click customise.

Confirm your new size

Confirm your billing address, the number of the nappy packs you want to be delivered to you each month (we recommend 4) and your billing date. Then click confirm & subscribe and this will update your order for next time. Be sure to double-check your account to ensure that you have the right quantity of items in your subscription for the month ahead.

PAUSING OR CANCELLING YOUR SUBSCRIPTION

Click manage next to the product that you would like to pause/ cancel.

Click cancel this product

On the left-hand side (on desktop) or at the very bottom of your page (mobile) click cancel this product. This will deactivate the product until you are ready to add it back into your routine.

 

Or, if you know you when you want to reactivate your subscription, simply click edit next to your billing date and update to when you want to be charged for your next order, whether it be in a week or a month.

Click Reactivate

When you are ready to reactivate your subscription, at the bottom of the main page of your account section, simply select ‘reactivate’ next to the product then press save.