All orders are processed and dispatched within 1-3 business days using our carbon-neutral delivery partner Sendle.
Once your order has shipped you will receive an email, both from us and Sendle, containing a tracking reference number. Due to the way that our orders are dispatched to our warehouse, once your order has been placed we are unable to make any changes to the contents or delivery details.
Due to the weight and dimensions of some of the items in our store (particularly Tooshies bulk items), your order may come as multiple packages. Occasionally these packages will arrive in multiple deliveries. Each delivery will have a separate tracking reference. If you receive only part of your order please check the tracking details as this will usually indicate if there are multiple packages associated with your order.
The majority of metropolitan deliveries are received within 5 business days, however remote and rural deliveries may experience longer shipping times. If you have not received your order within 10 business days or there is problem with your order please contact us via firstname.lastname@example.org.
We offer free shipping for TOM Organic orders over $25 and tooshies By TOM orders over $50. All other orders, of lesser value, will attract a shipping fee of $6.95.
We currently only ship within Australia.