FAQs

Online Store

Shipping

All our online orders are delivered directly to your door with ‘Authority to leave’ as the default option. If you’re not home when the order arrives, our driver will leave the parcel at your address (as long as they believe it’s safe to do so).

Our delivery partner Sendle, will make up to 3 total attempts at delivery – i.e. one initial delivery and up to two subsequent redelivery attempts. If still not successful, your parcel will be available for collection from one of 1,400 collection hubs. Sendle is a 100% carbon neutral delivery service.

‘Unable to deliver’ means that the driver couldn’t access the delivery location safely or they used their judgement to decide it wasn’t a good idea to leave the parcel unattended. In this instance you can arrange either a) a redelivery with the courier directly; b) a change of address via your online Sendle profile; or c) collect your parcel at a local collection hub. All the information you need for this will be stated on the delivery card and in your email sent directly from Sendle.

Our delivery provider is a fellow B Corporation, just like us. They are Australia’s first carbon neutral delivery service. This means that each parcel we send funds world-changing initiatives aimed at preserving and regenerating natural ecosystems. Learn more about Sendle’s carbon neutral delivery service here.

Once your order is dispatched you’ll receive a confirmation email from Sendle. This email will contain a tracking number and a web link for you to follow the progress of your parcel (or click here to visit the Sendle tracking page). This web link is a great resource for you throughout the delivery process.

If your preferred delivery address is a PO box, you’ll receive an Australia Post tracking reference via an email directly from our online store.

If more than ten business days have passed since you placed your order, you’ve checked the online tracking reference and the delivery still hasn’t arrived, you can either a) query this directly via the Sendle Toolbox online, which you can find on the email you received or b) email hello@tomorganic.com.au so we can investigate this via Sendle for you.

For non-subscription customers, some of the items in your order may be shipped in multiple packages. You’ll know if this is the case, as you’ll receive separate emails containing separate tracking numbers. Common items that this issue will relate to include nappies, baby wipes and kits. Remember you can always contact us via hello@tomorganic.com.au.

Sorry to hear that’s the case! In this instance, pick from one of the three below scenarios to inform the answer to this question.

  • We may be able to provide you with a refund if your order has not been dispatched from our warehouse, and we’ve been able to successfully request a cancellation of your order.
  • If your order has been processed, currently in transit or has been delivered, we are unable to provide a refund (exception of where we are required by law). Due to the nature of our products we cannot accept returns due to change of mind or selection error.
  • If goods are faulty, wrongly described, are different to the product purchased on the website or don’t do what they are suppose to do: please reach out to our customer service team via hello@tomorganic.com.au

Because of the way that orders flow through to our warehouse we are unable to make amendments to either the contents of your order or the delivery details. For subscription customers, you’ll receive a reminder email 3 days before the subscription process date at which point you can change your product combination for TOM, or nappy size for tooshies within 24 hours.

We currently ship within Australia only. Until we can organise a secure and cost-effective courier/freight option, we won’t be processing international orders.

We offer free carbon-neutral shipping on tooshies by TOM orders over $50 and TOM Organic orders over $25. All orders of lesser value will attract a shipping fee of $6.95.

Online Subscriptions

ALL SUBSCRIPTIONS

Having problems managing your subscription? Click here and provide your email to receive a link to access your account.

When starting a TOM Organic period box subscription or tooshies by TOM nappy subscription be sure to enter your correct shipping and billing information and activate your account so that you can access your account to edit or check the status of your order at any time.

 

Once you’ve placed your subscription order, you will receive an email from us confirming your order and also an email to activate your account.

 

Once you’re in your account, you can update, pause or cancel your subscription. Click here to view our step-by-step guide to do so.  Please know that any changes need to be done at least a day before your next billing date.

 

If you have an existing subscription and have issues logging in or haven’t received your confirmation link within 24 hours of your order, please reach out to hello@tomorganic.com.au and we can send you a new link to activate your account.

Our subscriptions are automatically billed each month, until you opt-out.  You can log into your account and cancel 1 day before your set subscription charge date.

We currently ship within Australia only. Until we can organise a secure and cost effective courier/freight option, we won’t be processing overseas orders.

Yes, your subscription will renew on the anniversary of the original date from placing your first order (note: monthly for Tooshies and every 1,2,3 months for TOM). You can adjust, pause or cancel your subscription at any time.

 

For example, if your monthly subscription purchase was initially 20th June, your next charge date is set for 20th July.

 

If there is anything you need to change, please log into your account and make updates one day before your next billing charge date.

 

An email reminder is sent out to you 3 days before your next shipment, so be sure to add us to your contacts so we don’t go into the spam/junk inbox.

Each order has a specific tracking number that you will be emailed after your order ships (generally within 3 days of your payment being processed). You will also receive a separate email from Sendle with tracking details that you can view on the Sendle website using your unique Sendle tracking ID.

If you no longer have access to that email, you can request your tracking information by emailing us via hello@tomorganic.com.au

Log into your subscription and manage this through the account section of our website. Here, you can change the next charge date and adjust your subscription items. If you want to cancel your order before it is charged, we suggest to log into your account and cancel your subscription at least 24 hours before your billing date.

For our step by step guide on how to do this, click here.

You will receive an email 3 days before your card is charged and your order is dispatched. If you need to make any changes to your subscription, please log into your account and make the changes you need at the latest 24 hours before your subscription charge date.

 

NOTE: Any changes or cancellations once the card has been charged will only apply from the next order cycle.

What a wonderful gift idea! The short answer is yes you can, but there are a couple of limitations – we cannot currently include gift cards in our subscriptions and you will need to register the subscription using the recipient’s email address and contact details and enter your own billing details. This way they will receive the reminder emails to change product combination/nappy size and update their details. Please note that the subscriptions are rolling, which means they continue until they are cancelled.

TOM Organic

You can choose from our TOM Organic bundles that are delivered to your door every 3 months or, build your own that you can select to receive every 1, 2- or 3-months. We’re fully flexible to suit your body and your flow.

We offer free shipping for purchases over $25, so if your subscription cart is under this threshold, you will incur a $6.95 postage fee.

The full TOM Organic range of biodegradable period products; applicator tampons, bulk 32 pack tampons, 16 pack tampons, liners and pads (please note this excludes our maternity pads).

 

If you choose to have a subscription total under $25, please note that this will incur a $6.95 postage fee.

We’ve created bundles based on what we know is popular and you can select the best one for you and your flow. If you find these bundles are not suitable for your flow, you can always build your own.

You can log in at any point in time and make changes to your subscription: to update your next delivery date, product selection and frequency. Click here to view our step-by-step guide to updating or pausing your subscription.

 

Be mindful if change your subscription total to under $25 you will incur a $6.95 postage fee.

This is tricky to get right. Our subscriptions are super flexible and you can also elect to add in a one-off product if you need a little more or if you want to try something new.  In your account, you can either increase your quantity of products, frequency (1,2,3 months) or add a one-off product to your upcoming subscription.

TOOSHIES BY TOM

Select one of our bundles and you will receive 4 packs of your preferred organic bamboo nappy size and four packs of our biodegradable baby wipes and simply proceed to checkout.

If you need more flexibility, we suggest you build your own, for either a nappy only subscription, a wipes only subscription or a mixed sized subscription.

Add in your shipping and billing information and your monthly delivery will take place every month on the anniversary from the date of starting your subscription (i.e. if your first billing date is the 15th of July, your next one will be the 15th of August).

 

All of our Tooshies by TOM subscriptions are automatically billed and delivered to your door each month.

You can select from all 6 sizes of tooshies by TOM Organic Bamboo eco nappy sizes and our biodegradable baby wipes.

We offer free shipping for purchases over $50, so if your subscription cart is under this threshold, you will incur a $6.95 postage fee.

Yes, log into your subscription account you can change the quantity of nappies packs and single wipes that will be delivered to you. You, however, cannot adjust the frequency of a tooshies subscription to more or less than a month. This is to ensure that your baby is always in the right size and to make sure you have what you need each month.

 

For our step-by-step guide on updating your subscription, click here.

Unfortunately we’re unable to process exchanges for nappy sizes at this time. We’ve chosen a 1-month subscription frequency to hopefully reduce the risk of this occurring. If you have a couple of packs leftover we encourage you to share them with another mum who can still use them or donate them to charities like St Kilda Mums, The Nappy Collective.

You have the option to log into your account at any time and change your subscription, so you can choose a size up or size down that you need.

TOM Organic

General

Our products are stocked in all major Coles, Woolworths, Chemist Warehouse and Priceline stores across the country, along with a range of different independent pharmacies and supermarkets. Visit our Stockist Page to find your nearest stockist.

Unlike some conventional products, TOM Organic tampons are made with 100% organic cotton, nothing else. Our pads are made with organic cotton and plant-based materials. We do not use SAP, synthetic materials, chemical bleaching or hard plastics in any of our products.

Your health and the integrity of our products is our number one priority which is why we’ve made the decision to use tamper proof plastic in our packaging. We are constantly innovating and looking for ways to reduce our environmental footprint. Sign-up to our database to stay in the loop of packaging improvements and new developments across our range.

Yes, all of our products are biodegradable. Some elements of our packaging are not biodegradable and can be recycled via REDcycle. Visit redcycle.net.au to find your nearest drop-off point.

Please ensure you are always disposing of your sanitary items hygienically in sanitary bins or your own waste bin at home.

No. All of our products are vegan and cruelty free.

Due to our climate challenges, it’s not possible to source certified organic cotton in Australia.

We only source our cotton from certified organic farms with the highest standards. All cotton farms we work with have been through strict auditing processes to be certified by the Australian Certified Organic (ACO) body.

All of our products are made to the highest standards in the EU.

We occasionally offer samples at events and online. If you’d like to stay in the loop on upcoming future events or sampling drives, please sign-up to our database so we can keep you in the loop!

All TOM Organic tampons meet relevant standards required by the TGA.

Our products do not have a specific expiry date, but we recommend using them within 3 years. Ensure the products you use are still in their original packaging and that there is no damaging to the protective packaging.

Our maternity pads are available nationally in Chemist Warehouse stores as well as via our online store.

Tampons

All of our tampons are made with 100% organic cotton with no synthetic veil on the outside of the products. This means we’re unable to use a twist mechanism as it will catch on the fibres. A tiny bit more work to get them open but we think it’s worth it.

To select your tampon size, it is best to be in tune with your period flow and think about whether it is light, medium or heavy. This can change from the beginning to the end of your cycle. If you’re unsure, it’s best to start with the lowest absorbency for your flow. If the tampon is full and starts to leak in less than 4 hours, best to go up to a larger size.

Our applicator tampons are slightly different in absorbency levels compared to our non-applicator tampons. We have made this decision to be in-line with other applicator tampons on the market. The below table will help you to determine the best size for you

 

ABSORBENCY APPLICATOR TAMPONS NON-APPLICATOR
8 grams Regular Mini
11 grams Super Regular
14 grams N/A Super

Pads & Liners

Our pads and liners are made with a 100% organic cotton top sheet with an FSC (sustainably sourced) plant-based core sheet. The only material that touches your skin is 100% organic cotton.

All cotton used to produce our pads is certified organic, but there are other elements to the products that are not organic. The FSC plant-based core is not certified organic and is important for optimal performance and absorbency.

Please get in touch with us at hello@tomorganic.com.au so we can help you further

NEW: TOM ORGANIC – REUSABLE MENSTRUAL CUP & PERIOD UNDERWEAR

MENSTRUAL CUP & MICROWAVE STERILISER

Our menstrual cups are manufactured here in Australia with 100% Medical Grade silicone. Our microwave steriliser is also made in Australia and is 100% recyclable.

Our sterilisers have been independently tested to ensure they meet health and safety standards and kill 99.9% of bacteria commonly found on a menstrual cup.

It’s really important that silicone is stored in a breathable environment, so we suggest you store your menstrual cup in the cotton bag provided in between cycles. The steriliser case should only be used for sterilising and for carrying your cup for less than 12 hours.

Menstrual cups work by creating suction below your cervix and collecting period blood, instead of absorbing it, unlike what a tampon or pad does.

First, rinse your cup thoroughly with a fragrance-free, oil-free mild soap under running water paying special attention to cleaning out the small holes around the rim. Then, sterilise your menstrual cup in the microwave (1000W) for 60 seconds using our TOM Organic steriliser. Or, by placing the cup in boiling water on the stove for 4-5 minutes (don’t let it touch the bottom). For more detailed instructions, please read the information booklet supplied with your cup.

No, it is not recommended to have sex with a cup in. A menstrual cup is not a contraceptive device and will not protect against pregnancy or STIs. If you are looking to explore having sex whilst on your period read our guide to period sex.

Yes, you can swim with your cup inserted, like you would a tampon as long as you have a secure seal.

The length of your cervix can change over the course of your cycle, if you find on some days that the cup is sitting “low” or popping out, a pad or tampon may be a better fit for the days that your cervix is sitting lower.

After a yeast infection, you should dispose of your cup, do not attempt to clean it.

If you are regularly washing your cup between each use, staining should be limited. We do not advise bleaching or cleaning your cup with anything other than warm soapy water as harsh chemicals can both deteriorate the silicon and be harmful to your body. If your cup is stained, it’s just part of your period and something we think you should own and be proud of!

Height Including Stem Height Excl. Stem
Size 1 6.4cm 4.4cm
Size 2 7cm 5cm

For more help on finding the right fit for you, your body and your flow click here.

Get comfortable, take a deep breath, go for a walk and try again in 10-30 minutes. Then try again, squeezing down on the sides of your cup. We’d be happy to support you over the phone (during Melbourne office hours on +61 3 8595 4390) if you would like for us to talk you through it!

PERIOD UNDERWEAR

When using your TOM Organic Period Underwear for the first time we recommend starting on a lighter day of your period or if you’re at home to see how they will work best for you and your flow. If you’re not at home on or a light day of your period, we recommend keeping a tampon, pad or a spare pair of underwear handy the first time you try them for backup. Keep in mind that they hold 2 regular tampons worth, so use that to gauge if/when you will likely need to change them over if it is less than a day.

We have created our range in alignment with Australia standard sizing. Please refer to the table that shows which size number matches each size.

2XS 6
XS 8
S 10
M 12
L 14
XL 16
2XL 18
3XL 20

To find the best fit read through our full measurement guide, if you measure between two sizes (e.g. your hips measure a size M (12) and your waist measures a size L (14)), we recommend purchasing the larger size.

Don’t worry is our period brief feels a little snug around your legs, as this is important to avoid leakage.

It really depends on how you use them with your cycle. If you use them exclusively, we would suggest 5-7 pairs of period underwear in a cycle. If you use them with other TOM products as back-up around 2-3 pairs.

If you take good care of your period underwear, during and after you use them, by washing them in a cold wash and line drying them. They should last for up to 40 washes.

Our period underwear has been designed with a unique 4 layer system that uses the natural properties of fabrics to wick away moisture, absorb and be stain & leakproof. We use breathable organic cotton to keep you feeling clean and dry – and our moisture-wicking core absorbs up to 2 tampons worth of blood.

Rinse your organic cotton period underwear in cold water as soon as you can after removal and rinse until the water starts to run clear.

Wash in a washbag (this is not essential, but will help your underwear last longer).

Wash on a cold cycle – max up to 30 degrees

Line Dry only – we recommend drying in the sun if you can, sunlight has natural anti-microbial properties that are good for your undies.

Hold the Softener – fabric softener is your period undies worst enemy – it leaves a “water-proof” film on textiles that can counteract the naturally absorbing properties of your period undies

You sure can, pop them in with your regular wash – in a washbag if you have one (or just straight into the machine if you don’t), no need to do a special wash just for your period undies.

Don’t worry – we’ve all done it once, if you’ve accidentally thrown them in the dryer them once or twice you’ll be fine to keep using them. If you’re tempted in winter or you desperately need a clean pair we really don’t recommend using a clothes dryer for your period briefs – the heat will deteriorate the waterproof layer and may cause the underwear to start leaking or deform.

Yes they are – we only use vegan materials in all of our products.

tooshies by TOM

Nappies

We do need to start by letting you know that Health and Safety regulators in Australia always recommend that nappy products are disposed of in the rubbish. This is because they contain bodily fluids and excrement, so there is a potential health risk involved in composting them.

The short answer to this question is that you can’t put any disposable nappy in the compost – because they all contain components and layers that are made of polypropylene.

Our nappies contain two biodegradable elements, a biodegradable back sheet (the outermost layer of the nappy) and an organic bamboo cellulose core.

They also contain plastic, as this is an essential component in a disposable nappy and it simply wouldn’t perform without it. Knowing how important a well-performing nappy is to parents, we have aimed to reach the perfect balance between a sustainable product and one that won’t compromise on performance.

Through the product development process, it became increasingly important to us to consider the entire lifecycle of a nappy, looking at our environmental footprint during production as well as disposal. The biggest problem with a covered landfill in the developed world is that it doesn’t get any air or light, two essential components of decomposition. By using plant-based bioplastics, viscose and organic bamboo we’re making a conscious effort to use renewable resources with a lower carbon footprint.

We constantly review our entire supply chain to reduce our overall impact on the environment. Our nappies are manufactured in a factory entirely run on solar power and we’ve recently moved our manufacturing closer to Australia to reduce the distance our nappies have to travel to your change table.

We’d love to see the entire life cycle of disposable nappies become more sustainable, and if we can find ways to support those types of initiatives, we will.

Tooshies by TOM nappies are made from a combination of materials, some of which are biodegradable.

Where possible we’ve replaced conventional polypropylene (plastic) with a material called PLA – a bio-based plastic that’s made from corn. The absorbent core of the nappy is made with Organic Bamboo Pulp and super absorbent polymers to keep bub feeling dry. The back sheet is 100% biodegradable and made from plant-based material. We use quick-drying technology to keep the parts that touch baby’s skin feeling dry as they wick away moisture quickly. We use spandex in our leg cuffs and around the waist for added flexibility and comfortability. Our cute prints are non-hazardous inks made without lead and heavy metals.

Tooshies by TOM nappies have zero nasty ingredients so no lotions, parabens or fragrances meaning that they’re naturally hypoallergenic and soft on sensitive skin.

Most nappy brands have an overlap in the kg suggestions on their sizes, and the overlap is often bigger as the nappy sizes go up. It is actually quite difficult to accurately determine a nappy size by the weight of the baby. Babies (like adults!) come in all shapes and sizes and two 12kg babies can have very different body shapes and fit into different nappy sizes.

 

Nappies are designed to be more absorbent as the sizes get bigger, this is linked to the age of baby though rather than the weight as the nappy needs to hold more liquid. For example, if you have “small” 2 year old, you may find you need to change the nappy more frequently because you’re still in a size traditionally designed for a younger bub – this is also why we sometimes recommend a size up overnight.

 

Our best advice is to just keep an eye on how the nappy is fitting your baby – you will best placed to know when a nappy is starting to feel too small/tight, you can often judge this by how tight the waist and leg bands are. Absorption is also a good indicator if you find the nappy is a little on the tighter side and it’s also leaking more frequently then it’s usually a sign it’s time to go up a size.

 

PICK YOUR SIZE: 

 

Size 1 Newborn: 3-5kg Pear

Size 2 Infant: 4-8kg Watermelons

Size 3 Crawler: 6-11kg Whales

Size 4 Toddler: 36 nappies 10-15kg Rainbows

Size 5 Walker: 32 nappies 13-18kg Pot Plants

Size 6 Junior: 30 nappies 16+kg Bees

We don’t currently have a wetness indicator on our nappies as we are yet to find a raw material to do this that we feel comfortable putting in our product. We’re constantly on the lookout for ways to upgrade our products, so watch this space.

Wipes

You can purchase our wipes in bulk from Coles (4 x 70 pack), Chemist Warehouse (6 x 70 pack), our online store (8 x 70 pack) and on Amazon  (16 x 70 pack)

At this stage we’ll only be able to offer the 70 pack in larger quantities. This is because our wipes are made from 100% biodegradable cellulose they are more absorbent than traditional poly blend wipes, what does this mean? It means they absorb more liquid and continue to do so over time, and the more wipes we put into a pack  the more likely they are to dry out quickly. We are working to find alternative solutions to this, but in the meantime we’ve found that our uniquely textured wipes are so good a “wiping away” the messes on little tooshies that you’ll end up using less wipes per clean than you would with other brands so your pack should last a little longer!

 

Our wipes are made from 100% cellulose and have no poly plastic binders which means they are biodegradable. They have been independently tested and will biodegrade and compost in municipal/industrial facilities according to ASTM D5338 and OECD 311 standards. The biodegradability timeframe is approx. 45 – 60 days.

Please note that these tests are not carried out in home composting systems and for health and safety reasons, we do not recommend composting bodily fluids in home composting systems.

Our wipes are made from 100% plant based cellulose – plant based cellulose is not made from tree wood but rather from “shrubs” – it is the most sustainably grown form of cellulose. It is also TCF (totally chlorine free) and FSC certified (sustainably grown). Cellulose is 100% biodegradable.
Most conventional wipes on the market are made from a cellulose/polypropelene (plastic) mix, which means they are not biodegradable.

The packaging on our baby wipes is made of plastic because we haven’t found a more suitable material for a wet product. The plastic is recyclable, but unfortunately most recycling facilities in Australia don’t allow “soft” plastic packets of any kind in the recycling bin (as a rule, if you can scrunch it up you can’t put it in the recycling). There are special facilities which recycle soft plastics and many supermarkets now have recycling bins for soft plastics, so check what’s available in your area.

The wipes packaging is a mix of PP (polypropylene) and PE (polyethylene) so it’s fine in RedCycle. As per their website if the plastic “scrunches” you can recycle it. The flip lid is the same material but it’s hard so we’d recommend removing it before disposing in the normal recycling.

You’ve very correctly observed the beautiful fresh aroma as rose geranium oil. Note: this is not a perfume or fragrance and is a natural non-irritant aroma.

Our wipes contain the following ingredients: Aqua, Glycerin (plant based moisturiser), Silver Citrate (gentle preservative), Sodium Citrate (plant based antioxidant), Citric Acid (plant based stabiliser), Glyceryl Caprylate (naturally derived), Aloe Barbadensis Leaf Juice Powder (Organic), Chamomilla Recutita Flower Extract (Organic), Pelargonium Graveolens Flower Oil (Rose Geranium Oil)

There is nothing in the wipes that is harmful to ingest. It is totally fine to use the wipes on faces and hands. Many women actually use the wipes as makeup removers!

We would never recommend flushing any kind of wipe. Even 100% biodegradable wipes do not behave the same way as toilet paper and are one of the main causes of blockages in our sewerage systems.