FAQs

Online Store

Shipping

Due to the way that our orders flow through to our warehouse we are unable to guarantee that amendments to either the contents of your order or the delivery details can be changed before your order is packed and dispatched.

Due to the weight and dimensions of some of the items in our store your order may be shipped in multiple packages. In theory these should arrive on the same Australia Post delivery, occasionally they do not. If you only receive part of your order please check the tracking number in your confirmation email, this should indicate how many packages are being shipped with your order and the status of each. Common items that this issue will relate to include: Tooshies Nappies, Tooshies Baby Wipes, Maternity Kits.

If you are still concerned about the shipment status of your items please contact us at orders@tomorganic.com.au

We used to ship internationally, but we had too many issues with orders going astray or not arriving. Until we can organise a secure and cost effective courier/freight option, we’ve decided to put a hold on overseas orders. Keep an eye on our website and social media channels and we’ll notify when this changes in the future.

TOM Organic

General

Our products are stocked in all major Coles, Woolworths, Chemist Warehouse and Priceline stores across the country, along with a range of different independent pharmacies and supermarkets. Visit our Stockist Page to find your nearest stockist.

Unlike some conventional products, TOM Organic tampons are made with 100% organic cotton, nothing else. Our pads are made with organic cotton and plant-based materials. We do not use SAP, synthetic materials, chemical bleaching or hard plastics in any of our products.

Your health and the integrity of our products is our number one priority which is why we’ve made the decision to use tamper proof plastic in our packaging. We are constantly innovating and looking for ways to reduce our environmental footprint. Sign-up to our database to stay in the loop of packaging improvements and new developments across our range.

Yes, all of our products are biodegradable. Some elements of our packaging are not biodegradable and can be recycled via REDcycle. Visit redcycle.net.au to find your nearest drop-off point.

Please ensure you are always disposing of your sanitary items hygienically in sanitary bins or your own waste bin at home.

No. All of our products are vegan and cruelty free.

Due to our climate challenges, it’s not possible to source certified organic cotton in Australia.

We only source our cotton from certified organic farms with the highest standards. All cotton farms we work with have been through strict auditing processes to be certified by the Australian Certified Organic (ACO) body.

All of our products are made to the highest standards in the EU.

We occasionally offer samples at events and online. If you’d like to stay in the loop on upcoming future events or sampling drives, please sign-up to our database so we can keep you in the loop!

All TOM Organic tampons meet relevant standards required by the TGA.

Our products do not have a specific expiry date, but we recommend using them within 3 years. Ensure the products you use are still in their original packaging and that there is no damaging to the protective packaging.

Our maternity pads are available nationally in Chemist Warehouse stores as well as online at thetomco.com.

Tampons

All of our tampons are made with 100% organic cotton with no synthetic veil on the outside of the products. This means we’re unable to use a twist mechanism as it will catch on the fibres. A tiny bit more work to get them open but we think it’s worth it.

To select your tampon size, it is best to be in tune with your period flow and think about whether it is light, medium or heavy. This can change from the beginning to the end of your cycle. If you’re unsure, it’s best to start with the lowest absorbency for your flow. If the tampon is full and starts to leak in less than 4 hours, best to go up to a larger size.

Our applicator tampons are slightly different in absorbency levels compared to our non-applicator tampons. We have made this decision to be in-line with other applicator tampons on the market. The below table will help you to determine the best size for you

 

ABSORBENCY APPLICATOR TAMPONS NON-APPLICATOR
8 grams Regular Mini
11 grams Super Regular
14 grams N/A Super

Pads & Liners

Our pads and liners are made with a 100% organic cotton top sheet with an FSC (sustainably sourced) plant-based core sheet. The only material that touches your skin is 100% organic cotton.

All cotton used to produce our pads is certified organic, but there are other elements to the products that are not organic. The FSC plant-based core is not certified organic and is important for optimal performance and absorbency.

Please get in touch with us at hello@tomorganic.com.au so we can help you further

tooshies by TOM

Wipes

You can purchase our wipes in bulk from Coles (4 x 70 pack), Chemist Warehouse (8 x 70 pack) and via our online store (8 x 70 pack)

At this stage we’ll only be able to offer the 70 pack in larger quantities. This is because our wipes are made from 100% biodegradable cellulose they are more absorbent than traditional poly blend wipes, what does this mean? It means they absorb more liquid and continue to do so over time, and the more wipes we put into a pack  the more likely they are to dry out quickly. We are working to find alternative solutions to this, but in the meantime we’ve found that our uniquely textured wipes are so good a “wiping away” the messes on little tooshies that you’ll end up using less wipes per clean than you would with other brands so your pack should last a little longer!

 

Our wipes are made from 100% cellulose and have no poly plastic binders which means they are biodegradable. They have been independently tested and will biodegrade and compost in municipal/industrial facilities according to ASTM D5338 and OECD 311 standards. The biodegradability timeframe is approx. 45 – 60 days.

Please note that these tests are not carried out in home composting systems and for health and safety reasons, we do not recommend composting bodily fluids in home composting systems.

Our wipes are made from 100% plant based cellulose – plant based cellulose is not made from tree wood but rather from “shrubs” – it is the most sustainably grown form of cellulose. It is also TCF (totally chlorine free) and FSC certified (sustainably grown). Cellulose is 100% biodegradable.
Most conventional wipes on the market are made from a cellulose/polypropelene (plastic) mix, which means they are not biodegradable.

The packaging on our baby wipes is made of plastic because we haven’t found a more suitable material for a wet product. The plastic is recyclable, but unfortunately most recycling facilities in Australia don’t allow “soft” plastic packets of any kind in the recycling bin (as a rule, if you can scrunch it up you can’t put it in the recycling). There are special facilities which recycle soft plastics and many supermarkets now have recycling bins for soft plastics, so check what’s available in your area.

The wipes packaging is a mix of PP (polypropylene) and PE (polyethylene) so it’s fine in RedCycle. As per their website if the plastic “scrunches” you can recycle it. The flip lid is the same material but it’s hard so we’d recommend removing it before disposing in the normal recycling.

You’ve very correctly observed the beautiful fresh aroma as rose geranium oil. Note: this is not a perfume or fragrance and is a natural non-irritant aroma.

Our wipes contain the following ingredients: Aqua, Glycerin (plant based moisturiser), Silver Citrate (gentle preservative), Sodium Citrate (plant based antioxidant), Citric Acid (plant based stabiliser), Glyceryl Caprylate (naturally derived), Aloe Barbadensis Leaf Juice Powder (Organic), Chamomilla Recutita Flower Extract (Organic), Pelargonium Graveolens Flower Oil (Rose Geranium Oil)

There is nothing in the wipes that is harmful to ingest. It is totally fine to use the wipes on faces and hands. Many women actually use the wipes as makeup removers!

We would never recommend flushing any kind of wipe. Even 100% biodegradable wipes do not behave the same way as toilet paper and are one of the main causes of blockages in our sewerage systems.

Nappies

We do need start by letting you know that Health and Safety regulators in Australia always recommend that nappy products are disposed of in the rubbish. This is because they contain bodily fluids and excrement, so there is a potential health risk involved in composting them.

The short answer to this question is that you can’t put any disposable nappy in the compost – because they all contain components and layers that are made of polypropylene.

Our nappies contain biodegradable plastics, renewable plastics (derived from plants) and regular plastic. Plastic as this is an essential component in a disposable nappy and it simply wouldn’t perform without it. Knowing how important a well performing nappy is to parents, we have aimed to reach the perfect balance between a sustainable product and one that won’t compromise on performance.

Through the product development process, it became increasingly important to us to consider the entire lifecycle of a nappy, looking at our environmental footprint during production as well as disposal. The biggest problem with covered landfill in the developed world is that it doesn’t get any air or light, two essential components of decomposition. By using plant-based “plastics” and sustainably harvest wood pulp we’re making a conscious effort to use renewable resources with a lower carbon footprint.
We’d love to see the entire life cycle of disposable nappies become more sustainable, and if we can find ways to support those types of initiatives, we will.

Tooshies by TOM nappies are made from a combination of materials, some of which are biodegradable. Where possible we’ve replaced conventional polypropylene (plastic) with a material called PLA – a bio–based plastic that’s made from corn, it’s a sustainable and fully biodegradable material. PLA is present in the top sheet, back sheet and inner acquisition layer of the nappy (a fancy name for the layer that draws the liquid into the core). Our nappies have an absorbent BIO Core (made from wheat starch) that is blended with the SAP for maximum absorbency. The core of our nappy also contains sustainability forested cellulose pulp which is biodegradable, and the SAP crystals are compostable.

Most nappy brands have an overlap in the kg suggestions on their sizes, and the overlap is often bigger as the nappy sizes go up. It actually quite difficult to accurately determine a nappy size by the weight of the baby. Babies (like adults!) come in all shapes and sizes and two 12kg babies can have very different body shapes and fit into different nappy sizes.

Our best advice is to just keep an eye on how the nappy is fitting your baby – you will best placed to know when a nappy is starting to feel too small/tight, you can often judge this by how tight the waist and leg bands are. Absorption is also a good indicator, if you find the nappy is a little on the tighter side and it’s also leaking more frequently then it’s usually a sign it’s time to go up a size.

We don’t currently have a wetness indicator on our nappies as we are yet to find a raw material to do this that we feel comfortable putting in our product. We’re constantly on the hunt for ways to upgrade our products, watch this space. 

Online Subscriptions

TOM Organic

It’s simple! We know that every woman is different, so that’s why we think it’s important to offer a tailored subscription service. Pick your bundle of products (from our selection of pads, tampons, liners) and choose how frequently you’d like it delivered – every 1, 2, or 3 months based on your cycle and what’s most convenient for you. Enter your shipping and billing info, and that’s it! Shipping is free and occurs on the anniversary from date of starting your subscription.

Choose from our range of tampons, pads (excluding maternity pads) and liners. You choose the 3 you want per delivery. These can be 3 of the same product or any combination of 3.

3 packs of your preferred combination of TOM products. Plus free shipping. Each delivery is $19.05 (GST-free).

From a survey of the girls in the office we think the most popular combinations are as follows:

  • Tampon user: Regular tampon, Mini/Super tampon, Night pad. This will likely last you 2 months.
  • Pad user: 2 x Day pad, Night pad. This will last you for one month.

You can pause your next delivery and then decrease the frequency for your next order. Or alternatively, you can share with your girlfriends!

Sorry, this is tricky to get right. You will need to increase the frequency of your delivery. And to tie you over, pop into your local Coles, Woolworths or Chemist Warehouse to top up your stock.

TOOSHIES BY TOM

Easy! This really is your one-stop-shop for your tooshies baby products. Select 6 packs of your preferred nappy size and simply proceed to checkout. We’ll automatically add 4 packs of our biodegradable baby wipes from the back-end, and that’s it! Add in your shipping and billing information and your monthly delivery will take place on the anniversary from date of starting your subscription.

Choose the size your baby needs now. All nappies in the pack of 6 need to be the same size. All tooshies subscriptions receive 4 packs of our wipes too.

6 packs of your preferred size eco nappies and 4 packs of biodegradable baby wipes. Plus free shipping. Cost is $99 per month.

Currently we have a fixed quantity and frequency on our tooshies subscriptions, these assumptions have been made on extensive customer testing and feedback, however we are always learning and if you have any feedback please email us at hello@tomorganic.com.au.

Unfortunately we’re unable to process exchanges for nappy sizes at this time. We’ve chosen a one month subscription frequency to hopefully reduce the risk of this occurring. If you have a couple of packs left over we encourage you to share them with another mum who can still use them or donate them to charities like St Kilda Mums, The Nappy Collective.

ALL SUBSCRIPTIONS

You can pause, change products or cancel your subscription anytime by signing into your account via the LOGIN button top right of the screen on any Shop pages. You will be sent an email reminder with these links before each delivery.

When you choose to cancel at any time.

Yes. Shipping on all our subscriptions is free.

We currently ship within Australia only. We used to ship internationally, but we had too many issues with orders going astray or not arriving. Until we can organise a secure and cost effective courier/freight option, we’ve decided to put a hold on overseas orders.

Yes. Your subscription will renew on the anniversary of original date from placing your order (note: monthly for Tooshies and every 1,2,3 months for TOM). You can adjust, pause or cancel your subscription at any time.

Each order has a specific tracking number that you will be emailed after your order ships. If you no longer have access to that email, you can request your tracking information by emailing us via hello@tomorganic.com.au

You will receive an email 3 days before your card is charged and order is dispatched. Any changes or cancellations once the card has been charged will only apply from the next order cycle. If your order processes with any incorrect information, just email hello@tomorganic.com.au and we’ll get things sorted for you.

What a wonderful gift idea! The short answer is yes you can, but there are a couple of limitations – we cannot currently include gift cards in our subscriptions and you will need to register the subscription using the recipient’s email address and contact details, this way they will receive the reminder emails to change product combination/nappy size and update their details. Please note that the subscriptions are rolling, which means they continue until they are cancelled. If you’re after a baby shower gift, we can also recommend our New Mum Kit.