FAQs

TOM Organic

Tampons

We understand the frustration, and we have made improvements over the years to the tear tape. If you are using the tampons that have the TOM logo on the coloured band then this is the most recent version.

Unfortunately, we cannot make our tampons with the twist open plastic, the main reason for this is that we don’t have the polypropylene veil over our cotton (this veil is present on all conventional tampon brands), this means that if you twisted open the plastic wrapper on our tampons it would cause the tampon to “pill” and cause pulling in the cotton. This is why you will never find a 100% organic cotton (or cotton) tampon with a twist open feature.

From our point of view, it’s more important for our tampons to be 100% organic cotton than to be able to offer an easy-open solution. The only advice we can give you is to be persistent and look for the “circular” cut in the tape (from experience, it does get easier the more you get used to it) and know that while sometimes it may be frustrating, you are using the best possible product for your body and our planet.

Yes, we have received many requests for an applicator tampon and we are working on it.

Pads & Liners

Certified organic cotton is the only material that we will ever allow to be in direct contact with your skin. Our pads used to be 100% organic cotton, but last year we received feedback from our customers that the pads were not meeting their performance expectations so we added a layer of FSC (sustainably harvested), bleach free, cellulose underneath the top two organic cotton layers. This has increased the absorbency of the pads by 50%, and the feedback has been overwhelmingly positive.

We made a decision last year to change the composition of our pads because we had received feedback from our customers that the pads were not meeting their performance expectations (i.e. they weren’t absorbent enough).
There are not many ways to increase the absorbency of an organic cotton product, we didn’t want to add SAP to our pads so we added a layer of FSC (sustainably harvested), bleach free, cellulose underneath the two organic cotton layers. This has increased the absorbency of the pads by 50%.
Unfortunately by adding this material we no longer meet the minimum 70% organic ingredients required to have the ACO certification on the front of our pack. It was a difficult decision but ultimately we chose performance because it is important to us that our products live up to our customers performance expectations. All the cotton is in our pads is still 100% certified organic by GOTS in Europe. We are currently working with the ACO to find a way to better communicate this on our packaging.

The bag is there because we are committed to health and hygiene first and foremost, this extra packaging also ensures the pads/liners cannot be tampered with whilst on shelf.

Our pads and liners are individually wrapped to serve a functional purpose, we received overwhelming feedback from our community asking for an individually wrapped organic liner for women to carry in their bags and purses. We are in the process of investigating our options to move to a suitable bioplastic material.

Our number one priority is to use organic cotton against the most sensitive parts of a woman’s body, our pads do not contain SAP (which are the super absorbent crystals made from petrochemicals) like other brands do. Therefore, if you have made the switch to TOM recently, you may find you need to change your pads more frequently.

We have received feedback from many women that they want an organic cotton pad for incontinence experienced after child birth or with age, and we are working on this.

Packaging & General

To date we have worked really hard to move all of the plastic components of our actual products (pads and liners) to biodegradable plastics and the products themselves are now 100% biodegradable. Unfortunately not all bioplastics are created equal, and many on the market today are plastic blends/don’t actual biodegrade in home composting systems and we question how many people will dispose of this packaging in a commercial composting facility. There is a fine balance in finding a material that is stable enough to run through our packing machines, has a decent shelf life (we are in supermarkets so this is a requirement), isn’t ridiculously cost prohibitive and actually biodegrades. So far we haven’t found one that ticks all these boxes, but we promise you we have not stopped looking.

In the meantime, the plastic in our products can be recycled with other soft plastics at many local recycling facilities.

The adhesive strip is made of siliconised paper. To find out whether this is recyclable in your area, we suggest contacting your local council.

It’s a great suggestion and we have thoroughly explored many different options. Unfortunately it is not a simple as just switching out a material, there are lots of factors that need to be accounted for.
Cellophane is a reasonably difficult material to work with because it is not very stable (most biodegradable materials aren’t) and it needs significant temperature control and storage, it also has a very high percentage of wastage when you print or run it through packing machines (it breaks easily).
We are working on a biodegradable alternative and as soon as we find a material that meets the requirements we will start to use it.

Yes. We are very proud of our PETA certification. All our products are vegan and cruelty free. We are committed to never testing on animals.

Our tampons and pads are made with 100% pure organic cotton. There are no synthetic ingredients, perfumes or dyes.

We do have to use adhesive on our pads, this is to ensure the product functions as it needs to.

Sorry we couldn’t help you – please feel free to send us an email at hello@tomorganic.com.au and we’ll do our best to answer your question.

Maternity

Our maternity pads are available nationwide in Chemist Warehouse and independent health food stores and supermarkets. Both our maternity and nursing pads are available in our online store.

tooshies by TOM

Wipes

Unfortunately, the short answer is no. Because our wipes are made from 100% biodegradable cellulose they are more absorbent than traditional poly blend wipes, what does this mean? It means they absorb more liquid and continue to do so over time, and the more wipes we put into a pack  the more likely they are to dry out quickly. We are working to find alternative solutions to this, but in the meantime we’ve found that our uniquely textured wipes are so good a “wiping away” the messes on little tooshies that you’ll end up using less wipes per clean than you would with other brands so your pack should last a little longer!

You can now buy our wipes in bulk packs (8x 70pk) on our online store.

Our wipes are made from 100% cellulose and have no poly plastic binders which means they are biodegradable. They have been independently tested and will biodegrade and compost in municipal/industrial facilities according to ASTM D5338 and OECD 311 standards. The biodegradability timeframe is approx. 45 – 60 days.

Please note that these tests are not carried out in home composting systems and for health and safety reasons, we do not recommend composting bodily fluids in home composting systems.

Our wipes are made from 100% plant based cellulose – plant based cellulose is not made from tree wood but rather from “shrubs” – it is the most sustainably grown form of cellulose. It is also TCF (totally chlorine free) and FSC certified (sustainably grown). Cellulose is 100% biodegradable.
Most conventional wipes on the market are made from a cellulose/polypropelene (plastic) mix, which means they are not biodegradable.

The packaging on our baby wipes is made of plastic because we haven’t found a more suitable material for a wet product. The plastic is recyclable, but unfortunately most recycling facilities in Australia don’t allow “soft” plastic packets of any kind in the recycling bin (as a rule, if you can scrunch it up you can’t put it in the recycling). There are special facilities which recycle soft plastics and many supermarkets now have recycling bins for soft plastics, so check what’s available in your area.

You’ve very correctly observed the beautiful fresh aroma as rose geranium oil. Note: this is not a perfume or fragrance and is a natural non-irritant aroma.

Our wipes contain the following ingredients: Aqua, Glycerin (plant based moisturiser), Silver Citrate (gentle preservative), Sodium Citrate (plant based antioxidant), Citric Acid (plant based stabiliser), Glyceryl Caprylate (naturally derived), Aloe Barbadensis Leaf Juice Powder (Organic), Chamomilla Recutita Flower Extract (Organic), Pelargonium Graveolens Flower Oil (Rose Geranium Oil)

There is nothing in the wipes that is harmful to ingest. It is totally fine to use the wipes on faces and hands. Many women actually use the wipes as makeup removers!

We would never recommend flushing any kind of wipe. Even 100% biodegradable wipes do not behave the same way as toilet paper and are one of the main causes of blockages in our sewerage systems.

Nappies

We do need start by letting you know that Health and Safety regulators in Australia always recommend that nappy products are disposed of in the rubbish. This is because they contain bodily fluids and excrement, so there is a potential health risk involved in composting them.

The short answer to this question is that you can’t put any disposable nappy in the compost – because they all contain components and layers that are made of polypropylene.

Our nappies contain biodegradable plastics, renewable plastics (derived from plants) and regular plastic. Plastic as this is an essential component in a disposable nappy and it simply wouldn’t perform without it. Knowing how important a well performing nappy is to parents, we have aimed to reach the perfect balance between a sustainable product and one that won’t compromise on performance.

Through the product development process, it became increasingly important to us to consider the entire lifecycle of a nappy, looking at our environmental footprint during production as well as disposal. The biggest problem with covered landfill in the developed world is that it doesn’t get any air or light, two essential components of decomposition. By using plant-based “plastics” and sustainably harvest wood pulp we’re making a conscious effort to use renewable resources with a lower carbon footprint.
We’d love to see the entire life cycle of disposable nappies become more sustainable, and if we can find ways to support those types of initiatives, we will.

Tooshies by TOM nappies are made from a combination of materials, some of which are biodegradable. Where possible we’ve replaced conventional polypropylene (plastic) with a material called PLA – a bio–based plastic that’s made from corn, it’s a sustainable and fully biodegradable material. PLA is present in the top sheet, back sheet and inner acquisition layer of the nappy (a fancy name for the layer that draws the liquid into the core). Our nappies have an absorbent BIO Core (made from wheat starch) that is blended with the SAP for maximum absorbency. The core of our nappy also contains sustainability forested cellulose pulp which is biodegradable, and the SAP crystals are compostable.

Most nappy brands have an overlap in the kg suggestions on their sizes, and the overlap is often bigger as the nappy sizes go up. It actually quite difficult to accurately determine a nappy size by the weight of the baby. Babies (like adults!) come in all shapes and sizes and two 12kg babies can have very different body shapes and fit into different nappy sizes.

Our best advice is to just keep an eye on how the nappy is fitting your baby – you will best placed to know when a nappy is starting to feel too small/tight, you can often judge this by how tight the waist and leg bands are. Absorption is also a good indicator, if you find the nappy is a little on the tighter side and it’s also leaking more frequently then it’s usually a sign it’s time to go up a size.

Online Store

International Shipping

We used to ship internationally, but we had too many issues with orders going astray or not arriving. Until we can organise a secure and cost effective courier/freight option, we’ve decided to put a hold on overseas orders. Keep an eye on our website and social media channels and we’ll notify when this changes in the future.