All our online orders are delivered directly to your door with ‘Authority to leave’ as the default option. If you’re not home when the order arrives our driver will leave the parcel at your address (as long as they believe it’s safe to do so). Our delivery partner Sendle will make up to 3 total attempts at delivery – i.e. one initial delivery and up to two subsequent redelivery attempts. If still not successful, your parcel will be available for collection from one of 1,400 collection hubs. Sendle is a 100% carbon neutral delivery service.
‘Unable to deliver’ means that the driver couldn’t access the delivery location safely or they used their judgement to decide it wasn’t a good idea to leave the parcel unattended. In this instance you can arrange either a) a redelivery with the courier directly; b) a change of address via your online Sendle profile; or c) collect your parcel at a local collection hub. All the information you need for this will be stated on the delivery card and in your email sent directly from Sendle.
Our delivery provider is a fellow B Corporation, just like us. They are Australia’s first carbon neutral delivery service. This means that each parcel we send funds world-changing initiatives aimed at preserving and regenerating natural ecosystems. Learn more about Sendle’s carbon neutral delivery service here.
Once your order is dispatched you’ll receive a confirmation email from Sendle. This email will contain a tracking number and a web link for you to follow the progress of your parcel. This web link is a great resource for you throughout the delivery process. If your preferred delivery address is a PO box, you’ll receive an Australia Post tracking reference via an email directly from our online store.
If more than ten business days have passed since you placed your order, you’ve checked the online tracking reference and the delivery still hasn’t arrived, you can either a) query this directly via the Sendle Toolbox online, or b) email firstname.lastname@example.org so we can investigate this via Sendle for you.
For non-subscription customers, some of the items in your order may be shipped in multiple packages. You’ll know if this is the case as you’ll receive separate emails containing separate tracking numbers. Common items that this issue will relate to include nappies, baby wipes and maternity kits. Remember you can always contact us via email@example.com.
Sorry to hear that’s the case! In this instance, pick from one of the three below scenarios to inform the answer to this question.
- We may be able to provide you with a refund if your order has not been dispatched from our warehouse, and we’ve been able to successfully request a cancellation of your order.
- If your order has been processed, currently in transit or has been delivered, we are unable to provide a refund (exception of where we are required by law). Due to the nature of our products we cannot accept returns due to change of mind or selection error.
- If goods are faulty, wrongly described, are different to the product purchased on the website or don’t do what they are suppose to do: please reach out to our customer service team via firstname.lastname@example.org
Because of the way that orders flow through to our warehouse we are unable to make amendments to either the contents of your order or the delivery details. For subscription customers, you’ll receive a reminder email 3 days before the subscription process date at which point you can change your product combination for TOM, or nappy size for tooshies within 48 hours.
Until we can organise a secure and cost effective courier/freight option, we do not deliver to overseas locations. Keep an eye on our website and social media channels and we’ll notify if/when this changes in the future.
We offer free shipping for all orders over $40 and this includes free shipping on all subscriptions. All other orders, of lesser value, will attract a shipping fee of $6.95.
We do need start by letting you know that Health and Safety regulators in Australia always recommend that nappy products are disposed of in the rubbish. This is because they contain bodily fluids and excrement, so there is a potential health risk involved in composting them.
The short answer to this question is that you can’t put any disposable nappy in the compost – because they all contain components and layers that are made of polypropylene.
Our nappies contain biodegradable plastics, renewable plastics (derived from plants) and regular plastic. Plastic as this is an essential component in a disposable nappy and it simply wouldn’t perform without it. Knowing how important a well performing nappy is to parents, we have aimed to reach the perfect balance between a sustainable product and one that won’t compromise on performance.
Through the product development process, it became increasingly important to us to consider the entire lifecycle of a nappy, looking at our environmental footprint during production as well as disposal. The biggest problem with covered landfill in the developed world is that it doesn’t get any air or light, two essential components of decomposition. By using plant-based “plastics” and sustainably harvest wood pulp we’re making a conscious effort to use renewable resources with a lower carbon footprint.
We’d love to see the entire life cycle of disposable nappies become more sustainable, and if we can find ways to support those types of initiatives, we will.
Tooshies by TOM nappies are made from a combination of materials, some of which are biodegradable. Where possible we’ve replaced conventional polypropylene (plastic) with a material called PLA – a bio–based plastic that’s made from corn, it’s a sustainable and fully biodegradable material. PLA is present in the top sheet, back sheet and inner acquisition layer of the nappy (a fancy name for the layer that draws the liquid into the core). Our nappies have an absorbent BIO Core (made from wheat starch) that is blended with the SAP for maximum absorbency. The core of our nappy also contains sustainability forested cellulose pulp which is biodegradable, and the SAP crystals are compostable.
Most nappy brands have an overlap in the kg suggestions on their sizes, and the overlap is often bigger as the nappy sizes go up. It actually quite difficult to accurately determine a nappy size by the weight of the baby. Babies (like adults!) come in all shapes and sizes and two 12kg babies can have very different body shapes and fit into different nappy sizes.
Our best advice is to just keep an eye on how the nappy is fitting your baby – you will best placed to know when a nappy is starting to feel too small/tight, you can often judge this by how tight the waist and leg bands are. Absorption is also a good indicator, if you find the nappy is a little on the tighter side and it’s also leaking more frequently then it’s usually a sign it’s time to go up a size.
We don’t currently have a wetness indicator on our nappies as we are yet to find a raw material to do this that we feel comfortable putting in our product. We’re constantly on the hunt for ways to upgrade our products, watch this space.
It’s simple! We know that every woman is different, so that’s why we think it’s important to offer a tailored subscription service. Pick your bundle of products from our selection of pads, tampons, liners and choose how frequently you’d like it delivered – every 1, 2, or 3 months based on your cycle and what’s most convenient for you. Enter your shipping and billing info, and that’s it! Shipping is free and occurs on the anniversary from date of starting your subscription.
Choose from our range of tampons, pads (excluding maternity pads) and liners. You choose the 3 you want per delivery and shipping is free. These can be 3 of the same product or an assorted combination of 3. Products that aren’t included in our subscription offer consist of applicator tampons and bulk tampons.
Based on a variety of team members we think the most popular combinations are as follows:
- TAMPON USER: Regular tampon, Mini/Super tampon, Overnight pad. This will likely last you 2 months.
- PAD USER: 2 x Day pad, Overnight pad. This will last you for one month.
You can pause your next delivery and then decrease the frequency for your next order (i.e. from every 1 month to every 2 months). Or alternatively, you can share with your girlfriends!
Sorry, this is tricky to get right. You will need to increase the frequency of your delivery (i.e. from every 2 months to every 1 month). And to tie you over, pop into your local Coles, Woolworths or Chemist Warehouse to top up your stock.
TOOSHIES BY TOM
Easy! This really is your one-stop-shop for your tooshies by TOM baby products. Select 6 packs of your preferred nappy size and simply proceed to checkout. We’ll automatically add 4 packs of our biodegradable baby wipes, and that’s it! Add in your shipping and billing information and your monthly delivery will take place on the anniversary from date of starting your subscription.
Choose the size your baby needs now. All nappies in the pack of 6 need to be the same size. All tooshies subscriptions receive 4 packs of our biodegradable wipes too. Shipping is included.
This is not an available function. We have a fixed quantity and frequency on our tooshies by TOM subscriptions, these assumptions have been made on extensive customer testing and feedback, however we are always learning and if you have any feedback please share!
Unfortunately we’re unable to process exchanges for nappy sizes at this time. We’ve chosen a 1-month subscription frequency to hopefully reduce the risk of this occurring. If you have a couple of packs leftover we encourage you to share them with another mum who can still use them or donate them to charities like St Kilda Mums, The Nappy Collective.
You can pause, change products or cancel your subscription at any time by signing into your account via the LOGIN button located on the top right hand of the screen on any Shop pages. You will be sent an email reminder with these links before each delivery.
* Make sure you’ve set up/registered your Shopify account before attempting to login for the first time. If you have issues logging in via Shopify, please email email@example.com so we can resend your account invitation.
When you choose to cancel at any time.
We currently ship within Australia only. Until we can organise a secure and cost effective courier/freight option, we won’t be processing overseas orders.
Yes. Your subscription will renew on the anniversary of the original date from placing your first order (note: monthly for Tooshies and every 1,2,3 months for TOM). You can adjust, pause or cancel your subscription at any time.
Each order has a specific tracking number that you will be emailed after your order ships. If you no longer have access to that email, you can request your tracking information by emailing us via firstname.lastname@example.org
You will receive an email 3 days before your card is charged and your order is dispatched. If you need to make any changes to your subscription, you need to do so within 48 hours.
Any changes or cancellations once the card has been charged will only apply from the next order cycle.
We’ll do our best to help you if your order has not been processed, if so, please email email@example.com.
What a wonderful gift idea! The short answer is yes you can, but there are a couple of limitations – we cannot currently include gift cards in our subscriptions and you will need to register the subscription using the recipient’s email address and contact details, this way they will receive the reminder emails to change product combination/nappy size and update their details. Please note that the subscriptions are rolling, which means they continue until they are cancelled. If you’re after a baby shower gift, we can also recommend our New Mum Kit.
Our products are stocked in all major Coles, Woolworths, Chemist Warehouse and Priceline stores across the country, along with a range of different independent pharmacies and supermarkets. Visit our Stockist Page to find your nearest stockist.
Unlike some conventional products, TOM Organic tampons are made with 100% organic cotton, nothing else. Our pads are made with organic cotton and plant-based materials. We do not use SAP, synthetic materials, chemical bleaching or hard plastics in any of our products.
Your health and the integrity of our products is our number one priority which is why we’ve made the decision to use tamper proof plastic in our packaging. We are constantly innovating and looking for ways to reduce our environmental footprint. Sign-up to our database to stay in the loop of packaging improvements and new developments across our range.
Yes, all of our products are biodegradable. Some elements of our packaging are not biodegradable and can be recycled via REDcycle. Visit redcycle.net.au to find your nearest drop-off point.
Please ensure you are always disposing of your sanitary items hygienically in sanitary bins or your own waste bin at home.
No. All of our products are vegan and cruelty free.
Due to our climate challenges, it’s not possible to source certified organic cotton in Australia.
We only source our cotton from certified organic farms with the highest standards. All cotton farms we work with have been through strict auditing processes to be certified by the Australian Certified Organic (ACO) body.
All of our products are made to the highest standards in the EU.
We occasionally offer samples at events and online. If you’d like to stay in the loop on upcoming future events or sampling drives, please sign-up to our database so we can keep you in the loop!
All TOM Organic tampons meet relevant standards required by the TGA.
Our products do not have a specific expiry date, but we recommend using them within 3 years. Ensure the products you use are still in their original packaging and that there is no damaging to the protective packaging.
All of our tampons are made with 100% organic cotton with no synthetic veil on the outside of the products. This means we’re unable to use a twist mechanism as it will catch on the fibres. A tiny bit more work to get them open but we think it’s worth it.
To select your tampon size, it is best to be in tune with your period flow and think about whether it is light, medium or heavy. This can change from the beginning to the end of your cycle. If you’re unsure, it’s best to start with the lowest absorbency for your flow. If the tampon is full and starts to leak in less than 4 hours, best to go up to a larger size.
Our applicator tampons are slightly different in absorbency levels compared to our non-applicator tampons. We have made this decision to be in-line with other applicator tampons on the market. The below table will help you to determine the best size for you
Pads & Liners
Our pads and liners are made with a 100% organic cotton top sheet with an FSC (sustainably sourced) plant-based core sheet. The only material that touches your skin is 100% organic cotton.
All cotton used to produce our pads is certified organic, but there are other elements to the products that are not organic. The FSC plant-based core is not certified organic and is important for optimal performance and absorbency.
tooshies by TOM
At this stage we’ll only be able to offer the 70 pack in larger quantities. This is because our wipes are made from 100% biodegradable cellulose they are more absorbent than traditional poly blend wipes, what does this mean? It means they absorb more liquid and continue to do so over time, and the more wipes we put into a pack the more likely they are to dry out quickly. We are working to find alternative solutions to this, but in the meantime we’ve found that our uniquely textured wipes are so good a “wiping away” the messes on little tooshies that you’ll end up using less wipes per clean than you would with other brands so your pack should last a little longer!
Our wipes are made from 100% cellulose and have no poly plastic binders which means they are biodegradable. They have been independently tested and will biodegrade and compost in municipal/industrial facilities according to ASTM D5338 and OECD 311 standards. The biodegradability timeframe is approx. 45 – 60 days.
Please note that these tests are not carried out in home composting systems and for health and safety reasons, we do not recommend composting bodily fluids in home composting systems.
Our wipes are made from 100% plant based cellulose – plant based cellulose is not made from tree wood but rather from “shrubs” – it is the most sustainably grown form of cellulose. It is also TCF (totally chlorine free) and FSC certified (sustainably grown). Cellulose is 100% biodegradable.
Most conventional wipes on the market are made from a cellulose/polypropelene (plastic) mix, which means they are not biodegradable.
The packaging on our baby wipes is made of plastic because we haven’t found a more suitable material for a wet product. The plastic is recyclable, but unfortunately most recycling facilities in Australia don’t allow “soft” plastic packets of any kind in the recycling bin (as a rule, if you can scrunch it up you can’t put it in the recycling). There are special facilities which recycle soft plastics and many supermarkets now have recycling bins for soft plastics, so check what’s available in your area.
The wipes packaging is a mix of PP (polypropylene) and PE (polyethylene) so it’s fine in RedCycle. As per their website if the plastic “scrunches” you can recycle it. The flip lid is the same material but it’s hard so we’d recommend removing it before disposing in the normal recycling.
You’ve very correctly observed the beautiful fresh aroma as rose geranium oil. Note: this is not a perfume or fragrance and is a natural non-irritant aroma.
Our wipes contain the following ingredients: Aqua, Glycerin (plant based moisturiser), Silver Citrate (gentle preservative), Sodium Citrate (plant based antioxidant), Citric Acid (plant based stabiliser), Glyceryl Caprylate (naturally derived), Aloe Barbadensis Leaf Juice Powder (Organic), Chamomilla Recutita Flower Extract (Organic), Pelargonium Graveolens Flower Oil (Rose Geranium Oil)
Yes they are!
There is nothing in the wipes that is harmful to ingest. It is totally fine to use the wipes on faces and hands. Many women actually use the wipes as makeup removers!
We would never recommend flushing any kind of wipe. Even 100% biodegradable wipes do not behave the same way as toilet paper and are one of the main causes of blockages in our sewerage systems.