FAQs

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SHIPPING & RETURNS

Please follow this link to read more about our delivery promise and frequently asked questions.

Please follow this link to read more about our returns policy.

Online Subscriptions

ALL SUBSCRIPTIONS

When starting a TOM Organic period box subscription be sure to enter your correct shipping and billing information and activate your account so that you can access your account to edit or check the status of your order at any time.

 

Once you’ve placed your subscription order, you will receive an email from us confirming your order and also an email to activate your account.

 

Once you’re in your account, you can update, pause or cancel your subscription. Click here to view our step-by-step guide to do so.  Please know that any changes need to be done at least a day before your next billing date.

 

If you have an existing subscription and have issues logging in or haven’t received your confirmation link within 24 hours of your order, please reach out to hello@tomorganic.com.au and we can send you a new link to activate your account.

Our subscriptions are automatically billed each month, until you opt-out.  You can log into your account and cancel 1 day before your set subscription charge date.

We currently ship within Australia only. Until we can organise a secure and cost effective courier/freight option, we won’t be processing overseas orders.

Yes, your subscription will renew on the anniversary of the original date from placing your first order (note: every 1,2,3 months for TOM). You can adjust, pause or cancel your subscription at any time.

 

For example, if your monthly subscription purchase was initially 20th June, your next charge date is set for 20th July.

 

If there is anything you need to change, please log into your account and make updates one day before your next billing charge date.

 

An email reminder is sent out to you 3 days before your next shipment, so be sure to add us to your contacts so we don’t go into the spam/junk inbox.

Each order has a specific tracking number that you will be emailed after your order ships (generally within 3 days of your payment being processed). You will also receive a separate email from Sendle with tracking details that you can view on the Sendle website using your unique Sendle tracking ID.

If you no longer have access to that email, you can request your tracking information by emailing us via hello@tomorganic.com.au

Log into your subscription and manage this through the account section of our website. Here, you can change the next charge date and adjust your subscription items. If you want to cancel your order before it is charged, we suggest to log into your account and cancel your subscription at least 24 hours before your billing date.

For our step by step guide on how to do this, click here.

You will receive an email 3 days before your card is charged and your order is dispatched. If you need to make any changes to your subscription, please log into your account and make the changes you need at the latest 24 hours before your subscription charge date.

 

NOTE: Any changes or cancellations once the card has been charged will only apply from the next order cycle.

What a wonderful gift idea! The short answer is yes you can, but there are a couple of limitations – we cannot currently include gift cards in our subscriptions and you will need to register the subscription using the recipient’s email address and contact details and enter your own billing details. This way they will receive the reminder emails to change product combination and update their details. Please note that the subscriptions are rolling, which means they continue until they are cancelled.

TOM Organic

You can choose from our TOM Organic bundles that are delivered to your door every 3 months or, build your own that you can select to receive every 1, 2- or 3-months. We’re fully flexible to suit your body and your flow.

We offer free shipping for purchases over $25, so if your subscription cart is under this threshold, you will incur a $6.95 postage fee.

The full TOM Organic range of biodegradable period products; applicator tampons, bulk 32 pack tampons, 16 pack tampons, liners and pads (please note this excludes our maternity pads).

 

If you choose to have a subscription total under $25, please note that this will incur a $6.95 postage fee.

We’ve created bundles based on what we know is popular and you can select the best one for you and your flow. If you find these bundles are not suitable for your flow, you can always build your own.

You can log in at any point in time and make changes to your subscription: to update your next delivery date, product selection and frequency. Click here to view our step-by-step guide to updating or pausing your subscription.

 

Be mindful if change your subscription total to under $25 you will incur a $6.95 postage fee.

This is tricky to get right. Our subscriptions are super flexible and you can also elect to add in a one-off product if you need a little more or if you want to try something new.  In your account, you can either increase your quantity of products, frequency (1,2,3 months) or add a one-off product to your upcoming subscription.

TOM Organic

General

Our products are stocked in all major Coles, Woolworths, Chemist Warehouse and Priceline stores across the country, along with a range of different independent pharmacies and supermarkets. Visit our Stockist Page to find your nearest stockist.

Your health and the integrity of our products is our number one priority which is why we’ve made the decision to use tamper proof plastic in our packaging. We are constantly innovating and looking for ways to reduce our environmental footprint. Sign-up to our database to stay in the loop of packaging improvements and new developments across our range.

Yes, all of our products have been independently tested and are 100% biodegradable. Some elements of our packaging are not biodegradable and can be recycled via REDcycle. Visit redcycle.net.au to find your nearest drop-off point.

Please ensure you are always disposing of your sanitary items hygienically in sanitary bins or your own waste bin at home.

No. All of our products are vegan.

Due to our climate challenges, it’s not possible to source certified organic cotton in Australia.

We only source our cotton from certified organic farms with the highest standards. All cotton farms we work with have been through strict auditing processes to be certified by the Australian Certified Organic (ACO) body.

All of our products are made to the highest standards in the EU.

We occasionally offer samples at events and online. If you’d like to stay in the loop on upcoming future events or sampling drives, please sign-up to our database so we can keep you in the loop!

All TOM Organic tampons meet relevant standards required by the TGA.

Our products do not have a specific expiry date, but we recommend using them within 3 years. Ensure the products you use are still in their original packaging and that there is no damaging to the protective packaging.

You can shop our maternity pads online, and also find them nationally in Chemist Warehouse, Amazon and via our online store.

Tampons

All of our tampons are made with 100% organic cotton with no synthetic veil on the outside of the products. This means we’re unable to use a twist mechanism as it will catch on the fibres. A tiny bit more work to get them open but we think it’s worth it.

To select your tampon size, it is best to be in tune with your period flow and think about whether it is light, medium or heavy. This can change from the beginning to the end of your cycle. If you’re unsure, it’s best to start with the lowest absorbency for your flow. If the tampon is full and starts to leak in less than 4 hours, best to go up to a larger size.

Our applicator tampons are slightly different in absorbency levels compared to our non-applicator tampons. We have made this decision to be in-line with other applicator tampons on the market. The below table will help you to determine the best size for you

 

ABSORBENCY APPLICATOR TAMPONS NON-APPLICATOR
8 grams Regular Mini
11 grams Super Regular
14 grams N/A Super

Pads & Liners

Our pads and liners are made with a 100% organic cotton top sheet with a plant-based core. The only material that touches your skin is 100% organic cotton.

All cotton used to produce our pads is certified organic, but there are other elements to the products that are not organic. The plant-based core is not certified organic and is important for optimal performance and absorbency.

Please get in touch with us at hello@tomorganic.com.au so we can help you further

TOM ORGANIC – REUSABLE MENSTRUAL CUP & PERIOD UNDERWEAR

MENSTRUAL CUP & MICROWAVE STERILISER

Our menstrual cups are manufactured here in Australia with 100% Medical Grade silicone. Our microwave steriliser is also made in Australia and is 100% recyclable.

First, rinse your cup thoroughly with a fragrance-free, oil-free mild soap under running water paying special attention to cleaning out the small holes around the rim. Then, sterilise your menstrual cup in the microwave (1000W) for 60 seconds using our TOM Organic steriliser. Or, by placing the cup in boiling water on the stove for 4-5 minutes (don’t let it touch the bottom). For more detailed instructions, please read the information booklet supplied with your cup.

 

Our microwave period cup sterilisers have been independently tested to ensure they meet health and safety standards and kill 99.9% of bacteria commonly found on a menstrual cup.

 

You can use any fragrance-free, oil-free mild soap, some of our team use

We’ve linked the above brands to Chemist Warehouse, but they’re also available at most major retailers.

Great question! Under Australian guidelines, cups should only be worn for up to 8 hours in order to reduce the risk of Toxic Shock Syndrome (TSS). As we’re one of the only Australian owned and made cups, many others in the market are based internationally, where the regulations are different and they’re able to recommend up to 12 hours. Rest assured that most cups, including ours, are made from 100% medical-grade silicone, it’s merely the advertising and packaging regulations that are different. Hope this helps!

Menstrual cups work by creating suction below your cervix and collecting period blood, instead of absorbing it, unlike what a tampon or pad does.

It’s really important that silicone is stored in a breathable environment, so we suggest you store your menstrual cup in the cotton bag provided in between cycles. The steriliser case should only be used for sterilising and for carrying your cup for less than 12 hours.

No, it is not recommended to have sex with a cup in. A menstrual cup is not a contraceptive device and will not protect against pregnancy or STIs. If you are looking to explore having sex whilst on your period read our guide to period sex.

Yes, you can do almost anything with your cup inserted, like you would a tampon as long as you have a secure seal.

The length of your cervix can change over the course of your cycle, if you find on some days that the cup is sitting “low” or popping out, a pad or tampon may be a better fit for the days that your cervix is sitting lower.

If you are regularly washing your cup between each use, staining should be limited. We do not advise bleaching or cleaning your cup with anything other than warm soapy water as harsh chemicals can both deteriorate the silicon and be harmful to your body. If your cup is stained, it’s just part of your period and something we think you should own and be proud of!

Get comfortable, take a deep breath, go for a walk and try again in 10-30 minutes. Then try again, squeezing down on the sides of your cup. The more relaxed you are the easier the cup will be for removal so please remain calm and relax your body to generate the removal of the cup.

If you are unable to do so we would be happy to support you over the phone (during Melbourne office hours on +61 3 8595 4390), however, we also encourage you to visit your local GP or hospital department for support in removal.

PERIOD UNDERWEAR

When using your TOM Organic Period Underwear for the first time we recommend starting on a lighter day of your period or if you’re at home to see how they will work best for you and your flow. If you’re not at home on or a light day of your period, we recommend keeping a tampon, pad or a spare pair of underwear handy the first time you try them for backup. Keep in mind that the mid-rise period briefs hold 3 regular tampons worth and the bikini period briefs hold 2 tampons worth, so use that to gauge if/when you will likely need to change them over if it is less than a day.

We have created our range in alignment with Australian standard sizing. Please refer to the table that shows which size number matches each size.

2XS 6
XS 8
S 10
M 12
L 14
XL 16
2XL 18
3XL 20

Based on feedback, we recommend sizing up to avoid the leg holes of the briefs feeling too tight.

If you measure between two sizes (e.g. your hips measure a size M (12) and your waist measures a size L (14)), we recommend purchasing the larger size.

To find the best fit read through our full measurement guide,

It really depends on how you use them with your cycle. If you use them exclusively, we would suggest 5-7 pairs of period underwear in a cycle. If you use them with other TOM products as back-up around 2-3 pairs.

If you take good care of your period underwear, during and after you use them, by washing them in a cold wash and line drying them. They should last for up to 40 washes.

Our period underwear has been designed with a unique 4 layer system that uses the natural properties of fabrics to wick away moisture, absorb and be stain & leakproof. We use breathable organic cotton to keep you feeling clean and dry – and our moisture-wicking core absorbs up to 3 tampons worth of blood.

Rinse your organic cotton period underwear in cold water as soon as you can after removal and rinse until the water starts to run clear.

Wash in a washbag (this is not essential, but will help your underwear last longer).

Wash on a cold cycle – max up to 30 degrees

Line Dry only – we recommend drying in the sun if you can, sunlight has natural anti-microbial properties that are good for your undies.

Hold the Softener – fabric softener is your period undies worst enemy – it leaves a “water-proof” film on textiles that can counteract the naturally absorbing properties of your period undies

You sure can, pop them in with your regular wash – in a washbag if you have one (or just straight into the machine if you don’t), no need to do a special wash just for your period undies.

Don’t worry – we’ve all done it once, if you’ve accidentally thrown them in the dryer them once or twice you’ll be fine to keep using them. If you’re tempted in winter or you desperately need a clean pair we really don’t recommend using a clothes dryer for your period briefs – the heat will deteriorate the waterproof layer and may cause the underwear to start leaking or deform.

Yes they are – we only use vegan materials in all of our products.

Yes! You can pick a mix of sizes from our Period Briefs 2XS – 3XL (AU6-20) and between size 1 & size 2 in our Cup.

Due to the reusable nature of our period briefs and cups, the packs aren’t available as a subscription. They do, however, make a great gift idea!

You bet. You’ll save 10% off your purchase. The discount is applied at checkout.